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If you're a current student, this is how you can get in touch with us.
1800 SYD UNI (1800 793 864)
Outside Australia
+61 2 8627 1444
Mon, Wed & Fri: 9 am - 5 pm
Tue & Thu: 10 am - 5 pm
to meet face-to-face with one of our staff.
Access study-related support during Student Centre refurbishment
The Student Centre on Level 3, Jane Foss Russell (JFR) Building will be closed from Tuesday 7 April while works are carried out to improve accessibility and student spaces. During this time, you can get in touch with the Student Centre online, via phone or by visiting other nearby locations:
Level 3, Fisher Library
Monday, Wednesday and Friday, 9 am - 5 pm
Tuesday and Thursday, 10 am – 5 pm
All general study-related support (i.e. timetables, exams, enrolment, fees etc)
Level 1, Belinda Hutchinson Building
Monday - Friday, 9 am – 4.30 pm
The Student Centre is here to help with any questions you may have during your studies.
We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.
You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
We can answer questions related to all aspects of the student lifecycle including:
The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.
Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning. You can also submit the to request assistance.
If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.Â
Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.
You can at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).
It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.
We aim to respond to you within the following timelines: