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The online tool was designed by working in the at the University of Sydney and developed with youth mental health service provider听听and the听

, positive computing expert at the University of Sydney and lead researcher for the project said:

鈥淵oung people go to numerous online mental health forums looking for help but some sites don鈥檛 have a moderator that can direct a young visitor to a place that will help them quickly.鈥�

Research has shown 44 per cent of people aged between 16 and 25 years regularly use the internet to find health information, with almost half of this group using the internet to find information on mental health, alcohol or substance use problems.

Three years in the making, was developed to provide support to mental health professionals and moderators working on these sites, and to help them provide timely and appropriate assistance to these youngsters.

鈥淢oderator Assistant uses natural language processing techniques to highlight key information that automatically classifies and prioritises high-risk posts for moderators of online sites.

鈥淎 behind-the-scenes chat function also allows moderators to collaborate on appropriate responses,鈥� says Professor Calvo.

Calvo鈥檚 team developed the new tool in collaboration with forum moderators who highlighted the need to respond effectively to messages, while also drawing on their life experiences to create targeted and tailored support.

ReachOut Australia CEO Jono Nicholas said: 鈥淧eer Support Forums are a vital part of ReachOut.com. By playing a triage role on our forums, Moderator Assistant gives peer moderators more time to consider the unique situation of the young person and to work together to provide a more personal, empathetic response.鈥�

One of ReachOut鈥檚 peer moderators, a 22-year-old from Melbourne known on the forum as Safari93, said Moderator Assistant makes moderation easier: "Before the triage tool, it was much harder to find posts that needed responding to quickly, and they'd sometimes get buried under newer posts, so having the triage helps keep track of more urgent posts and also of posts that have been managed by another moderator.鈥�

鈥淭he classifiers help us quickly see what the key issues are and what needs to be taken into consideration when replying. We are also able to highlight when the classifier did not get it quite right, and the system learns from that and gets better at finding problem posts,鈥� added Peer Moderator Safari93.

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